A toll-free number lets customers call your company at no cost. Businesses that use toll-free numbers often receive more inbound calls.

To rent a number, go to CRM > Sales > Sales channels > Telephony > Connection > Rent a number.

Choose a toll-free number

Select:

• Country
• Number type
• Category

After you select the options, complete the rental.

Connection features

Toll-free numbers include the same features as local numbers. You can:

• Set up call routing
• Configure working hours
• Manage call handling rules
• Track call activity

Important details

Monthly fee

Toll-free numbers cost more than local numbers.

Example (USA):

• Local number: $4 per month
• Toll-free number: $6 per month

Charges for incoming calls

With a toll-free number, you pay for incoming calls because customers are not charged for dialing the number.

Outbound calls

Outbound calls from toll-free numbers are not available in most countries. Use a local number if you need to make outgoing calls.

For country-specific details, contact Voximplant support: [email protected].

Call forwarding costs

If you enable call forwarding, charges apply for:

• the incoming call to the toll-free number
• the forwarded outgoing call

Call forwarding works only if outbound calls are supported for the number.

Country restrictions

In most countries, toll-free numbers can only be called from within the same country.

Example:
A toll-free number registered in Australia can usually be called only from Australia.

U.S. toll-free numbers are an exception. Calls from other countries are usually allowed but may be charged to the caller.

Reduce costs for after-hours calls

You are charged for incoming calls even outside business hours, regardless of whether the call is answered.

To reduce costs, use the options below.

Adjust your phone availability settings

• Set business hours for the number
  Working time settings for phone numbers
• Inform callers that support is unavailable outside working hours

Use the blacklist

You can also block unwanted calls.

Go to CRM > Sales > Sales channels > Telephony > Configure telephony > Blacklist.

Add phone numbers to prevent them from calling your toll-free number.
Blacklist

Auto block repeated calls

Enable the Auto block phone numbers outside office hours option. If the same number calls repeatedly within a short time, it will be automatically added to the blacklist.
Call details