Process orders in CRM

Author: Emily Walker

Last update: May 07, 2026.

Your online store connects to Bitrix24 CRM automatically. You do not need to set up anything else.

When a customer places an order on your website, the order appears in the Deals section.

In the deal form, you can view customer details. Bitrix24 creates either a contact or a company record based on the customer type.

The order form also shows payment and delivery statuses.

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